FAQ

Q: What are the different types of memberships?

A: The NOAC offers Individual, Family, and Student Memberships.

Q: What are the requirements for a Family Membership?

A: A family is defined as a husband and wife, or any other couple with a Declaration of Domestic Partnership registered with the City of New Orleans.

Q: What are the requirements for a Student Membership?

A: A student is defined as a full-time student under the age of 26. This membership must be substantiated. The membership will be automatically converted to an Individual Membership on the member’s 26th Birthday.

Q: Can minors have membership at the club?

A: Children between the ages of 13 to 19 can be added on to their parents’ membership. At the age of 20, the membership will automatically be converted to an Individual Membership.

Q: Does the club have parking for members?

A: The club has 4 secured lots that members can use while they are in the club. Members must have a parking sticker with their member number affixed to the windshield in order to park in the lots. The parking is only for members while they are in the club. Any cars in violation of this rule will be towed at the owner’s expense.

Q: Are there Lockers Available?

A: Yes. Permanent lockers available for the members to be billed on an annual basis, and the fees are non-refundable. In addition, there are daily lockers available at no charge. Members must provide their own lock and clean out the lockers daily, if using a daily locker.

Q: Does the club provide towels?

A: There are towels available to both members and guests for a charge. The charge is either on a per towel basis, or a monthly service.

Q: Does the club require billing information to be on file?

A: Yes. Every member is required to submit an Electronic Funds Transfer (EFT) for billing purposes. This EFT can be in the form of a checking account, credit card or debit card. Discover is not accepted.

Q: When does the billing take place?

A: Statements are processed monthly approximately the 15th of the month. These will be mailed, or the member will receive an electronic statement if they have submitted email to the club. The statement reflects all charges, including the upcoming month of dues, and the previous month’s payment. Any disputes must be submitted to the billing department.

Q: When will the charge occur?

A: Monthly dues will be processed on the first of every month to whatever EFT is on file for the member. Members do have the option of prepaying on the account so a draft does not occur, as long as it is done before the first of the month.

Q: Does the club have a Referral Program?

A: Yes. If a member refers a new member to the club they will receive a credit as follows:

1. One-half month credit for referring as Second Family Member
2. One month credit for referring a Regular, Student, or Non-Resident Member.
3. One and one-half months credit for referring a Regular member plus a Second Family (Spouse) Member.
The new member must pay the full initiation fee in order for the sponsoring member to receive credit.

Q: What is the term of Membership?

A: All memberships are annual. All memberships will renew on the anniversary date, automatically for another full year.

Q: What is the cancellation policy?

A: Memberships can only be cancelled at the end of the member’s year. Member must give written notice 30 days prior to their anniversary date in order to cancel. There is no fee for cancelling at the end of your term.

Q: What is the Relocation Policy?

A: If a member relocates 60 miles outside of the city of New Orleans, they will be able to cancel their membership. A written letter of cancellation is required, as well as proof of the relocation. That proof can be provided in the form of a copy of a utility bill, lease or purchase of a home. The member must also pay a cancellation fee of $75 for an individual, or $100 per couple.

Q: What is the freeze policy?

A: A freeze is used to suspend membership at the Club. A freeze form must be completed, and time must be in month increments for a minimum of one month up to a maximum of six months. The member will be charged the first month of the freeze, and will receive a month credit on the first month of reactivating the account. Non-resident members are not allowed to freeze their memberships.

Q: What is the guest policy?

A: Members are allowed one free guest per month. Each additional guest visit will be $10 per visit. Members can bring no more than 2 guests per visits. Each guest is only allowed 5 visits per year to the Club before being asked to join. No member under the age of 15 is allowed to bring in guests. Guests must be accompanied by the member, or they will not be allowed access to the gym.

Q: What are the details on the pool?

A: The pool is 20 yards long and heated to around 83 degrees year round. There are 5 lined lanes in the pool. The pool is restricted to free swim only during class time and is open for lap swim all other hours of the gym.

Q: What are the regular hours of the gym?

A: The gym is open Monday thru Friday, 5:30 am – 9 pm; Saturday and Sunday, 8 am – 6 pm.

Q: What are the holidays at the gym?

A: The club is closed New Year’s Day, Mardi Gras Day, Thanksgiving and Christmas Day. Holiday hours are used on New Year’s Eve and Christmas Eve. The club will close at 2 pm on those holidays.

Q: Why did I get asked for new billing information?

A: There are a couple of reasons why a member would be asked to submit new billing information. The first could be that the expiration date has passed on the credit card on file, and the information needs to be updated. The other is when the billing information declines when a charge is put thru. When this happens, the member needs to update the billing information and make a payment to get current on their account.