Meet The Staff

Management & Operations

Michael Walters, General Manager

Michael graduated from the University of Pittsburgh with a BS in Exercise Science. He also graduated from Regis University in Denver, Colorado with his M.B.A. He comes to the NOAC with 24 years experience in the health and wellness industry. He has played every role in the fitness industry from Personal Trainer, to fitness consultant, to General Manager. He also has experience in sports medicine and physical rehabilitation program and implementation. He enjoys working out and the challenge of improving the NOAC on every level.

Stacy Falcone, Accounts/Billing Manager

Stacy graduated form West Jefferson High School, and has 15 years experience in the Customer Service and banking industry. She joined the Club in December 2005. Stacy’s responsibilities include billing processing, payment processing, contract quality control, membership cancellations, membership freezes, and basic membership assistance.

Diana O’Rorke, Controller

Jennifer Neil, Athletic Director

Jennifer Neil is a native New Orleanian who grew up in Metairie and graduated from high school at Mount Carmel Academy in 2003. She then graduated from Louisiana State University in 2007 with a B.S. in Dietetics and a minor in Psychology, while also participating in the school’s cross country/track and field program. Over the years Jennifer held various roles in the fitness community – personal and group trainer, owner of Louisiana Running Company, and Race Director of the New Orleans Track Club. Jennifer’s passion has always been encouraging and motivating people to achieve their health and fitness goals, so being involved in the community focusing on health and fitness is very important to her.

Shannon Helfrich, Director of Community Services

Shannon graduated from Missouri State University with a BA in Theater and Dance. After a 4 year tenure with Royal Caribbean Cruise Lines as an entertainer, she began a sales career in various industries until 2009. It was then she decided to retrain to follow her passion in the fitness world. As a NASM CPT and Personal Enhancement Specialist she worked in various positions from personal trainer, gym owner and business consultant. A new arrival to NOLA, Shannon’s primary interest is to grow and maintain membership through engagement, community interaction and exceptional customer service.

Sales Staff

Chelsea Bussey

Chelsea was born in Metairie, LA and moved to North Carolina after Katrina. She went to Appalachian State University where she majored in Computer Science and minored in Mathematics and Anthropology. Chelsea has a three year old son named Connor, three cats, and a German Sheppard. She enjoys spending time with her son, snowboarding, sky diving, playing video games, watching movies, and traveling. Her favorite holidays are Mardi Gras and Halloween. Laissez les bon temps rouler! Email Chelsea at cBussey@neworleansathleticclub.com

Jordan Burton

Jordan can be contacted at jburton@neworleansathleticclub.com

Nicole Dover

Nicole can be contact at ndover@neworleansathleticclub.com

Dan Harris, Social Media Manager

Reception Desk

Ronni Johnson

Ronni Johnson is a lifelong New Orleans native. She has been the NOAC evening front desk gatekeeper for slightly over 5 years. Ronni always has a smile, is welcoming and inviting to the members, and handles her duties with great responsibility.

Claudia Madrid

Louis St. Romain

Housekeeping

Windell Anderson

Brenda Scott

Jess Calles

Carol Jefferson

Paul Matthews

Lynell Celestine